This happens to everyone if they use the internet. While we are making steps to help reduce this. The general culprit is you are using a device that does not support the type format of the movie. I see this a lot with movies saved as a wmv when a person is trying to view them on a tablet or apple product. I am going through the process of updating our movies into a more current format. I am also putting the majority of our movies on Goodies so that there is a viewer that is designed to work with a large variety of formats. Irregardless if you are buying movies from us or from some other flirt please understand that it is far more likely there is a playback issue then an issue with the movie itself. I think since 2008 when we started I have had maybe four actual issues with a movie. It is far more common its a playback issue. The one thing I hope that you keep in mind is that rarely will a flirt refuse to provide a good product. That is just not something that happens especially with a well established flirt who has worked at this for awhile. With a new flirt you will sometimes run into a situation where the whole process is just over whelming and the drop the proverbial ball. Sometimes a new flirt will run into a situation they honestly do not know how to fix because they do not have the experience of more established flirts. This is just like any thing there is absolutely a learning curve. You are always free to ask Niteflirt for a refund and that is an easy process. Most the time if you contact the flirt and tell them that is what you prefer they will do it for you. I know I have on occasion when it was a situation that I could not fix something because the issue was on the other side. The vast majority of us want to make you happy please give us the chance to do that.